Privacy Notice for accessing VCT Consulting (Thailand) Co., Ltd.
Last Updated: 01-Dec.2023
Introduction
Welcome to our website. This Privacy Notice is designed to help you understand how we collect, use, disclose, and safeguard your personal information. By using our website, you consent to the practices described in this notice.
Information We Collect
- Personal Information:
- When you create an account or make a purchase, we may collect your name, contact information, billing details, and shipping address.
- We may collect information you provide when contacting our customer support or participating in surveys.
- Automatically Collected Information:
- We gather information about your device, IP address, browser type, and browsing behavior on our website using cookies and similar technologies.
How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders.
- To communicate with you about your orders, account, and promotions.
- To improve our website, products, and services.
- To prevent fraud and ensure the security of our website.
Disclosure of Information
We may share your personal information with third parties in the following circumstances:
- With service providers who assist us in carrying out our business functions.
- When required by law or to protect our rights.
Your Choices
You have the following rights regarding your personal information:
- Access and correct your information.
- Opt-out of receiving promotional communications.
- Delete your account and personal information.
Security Measures
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.
Changes to this Privacy Notice
We may update this Privacy Notice periodically. The date of the latest update will be displayed at the top of this notice.
Contact Us
If you have any questions or concerns about our privacy practices, please contact us at [email protected].
Business Policy: Software Implementation Service
Effective Date: 01-Jan-2023
Thank you for choosing our Software Implementation Service. This document outlines our business policies, including refund and cancellation policies, to ensure transparency and clarity in our service engagement.
1. Service Overview:
Our Software Implementation Service aims to deliver high-quality software solutions tailored to meet your specific needs and requirements. Our team of skilled professionals is committed to providing you with a seamless and efficient implementation process.
2. Refund Policy:
2.1 Eligibility for Refund:
We understand that circumstances may arise where you need to seek a refund. Refunds will be considered under the following conditions:
- Unsatisfactory Service: If the delivered software implementation does not meet the specifications outlined in the agreed-upon requirements.
- Project Cancellation: In the event of a project cancellation initiated by our company before the commencement of the implementation.
2.2 Refund Process:
To initiate a refund request, please contact our customer support team at [email protected]. Your request will be thoroughly reviewed, and a decision will be communicated within 14 days. Refunds, if approved, will be processed through the original payment method.
3. Cancellation Policy:
3.1 Client-initiated Cancellation:
Clients may request to cancel the software implementation project before the commencement of work. Please note the following conditions:
- Cancellation Fees: A cancellation fee may be applicable, depending on the stage of the project and the resources already allocated.
- Refund Eligibility: Clients may be eligible for a partial refund, excluding any applicable cancellation fees.
3.2 Company-initiated Cancellation:
In rare cases where unforeseen circumstances require us to cancel a project, clients will be notified promptly. Any payments made for the canceled project will be refunded in full.
4. Modification of Service:
4.1 Change Requests:
Clients may submit change requests during the implementation process. Any additional services requested will be subject to a separate agreement, including associated costs and timelines.
5. Communication and Support:
5.1 Communication Channels:
Effective communication is crucial for the success of our projects. Clients are encouraged to use the designated communication channels for project-related discussions.
5.2 Support and Maintenance:
Post-implementation, we offer ongoing support and maintenance services. Details regarding support packages and associated costs can be provided upon request.
6. Governing Law:
This agreement is governed by the laws of Thailand. Any disputes arising from this agreement shall be resolved through arbitration in accordance with the rules of Thailand’s jurisdiction.
By engaging in our Software Implementation Service, you acknowledge that you have read, understood, and agreed to these policies.
Thank you for choosing us as your software implementation partner. We look forward to delivering exceptional value and service.
Sincerely,
VCT Consulting